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  • Alec Green

    Good article Josh. Hard to believe Facebook is spam-clicking its own advertisements. But it’s equally hard to believe the company wouldn’t have developed a better click fraud monitoring and response solution by now. This is a problem Google and the other SEs have dealt with for years. Facebook may have less experience managing an ad platform. But they should have identified this as one of their biggest loyalty risks long before launch.

    August 6, 2012 at 3:00 pm Reply
  • Carl S.

    We recently ran a campaign for 5 days. We wanted to measure the actual results of the likes before proceeding.

    However Facebook had other ideas and started billing our credit card a week later.
    Then when contacted, never gave anything more than a form letter response that never addressed the issue.
    In the end we were forced to delete the Ad totally and contact our credit card company..

    No wonder their stock plunged, as they likely have done this to others and then refuse to correct this, resulting in the loss of a customer forever; TERRIBLE BUSINESS PRACTICES!!

    November 26, 2012 at 5:07 pm Reply
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