Snap.com

Overview Questions

  • Name of Search Engine Snap.com
  • Contact Address 130 W Union St, Pasadena, CA 91103
  • Phone Number 626.585.6900
  • Contact Email
  • Year Founded 2004
  • Company Website www.snap.com
  • Subsidiary Search Sites www.big.com

Financial Status

  • Public or Private? Private
  • Primary Investors? Idealab and Mayfield

Traffic Questions

  • Source(s) of advertiser traffic
  • For the sources listed above, what are the respective program names? Snap, Ultrasearch toolbar
  • Can you choose your source of traffic (i.e. content, popups, search box)? No
  • Can you buy single distributions (i.e. only content from certain sites)? No
  • Is the content on the results page(s) backfilled by another search engine(s)? Yes
  • If so who? Gigablast, Looksmart, and Marchex
  • Where do you geographically focus?
  • Key brands/Primary Traffic Partners
  • How many "searches" / month? 2 million +
  • How many clicks to advertisers per month? 2 million +
  • Any Industry specialization?

Validation of Clicks

  • Do you protect against invalid clicks? Yes
  • How do you determine if a click is invalid? Can't disclose, but it has to do with IP addresses. Primarily though, we are promoting our Cost-per-action model which bypasses the problem altogether.
  • What is your refund policy if clicks are determined to be invalid?
  • Is this an automatic process, or is it client initiated? Client

Advertiser Economics

  • How does the Advertiser pay?
  • How is pricing determined?

Contractual Obligations

  • Is there a minimum monthly spend? No
  • If so, what is the minimum spend?
  • Is there a Setup Fee? No
  • If so, what is the fee?
  • What Payment Methods are accepted?
  • If you accept credit card as payment, is Automatic Billing Required? Yes
  • Is there a minimum time commitment? No
  • If so, what is it?
  • When can the service be terminated? Immediately
  • How is the service terminated?

Ease of Use

  • Do you have a web-based interface? Yes
  • If so, what can I do with it?
  • Do you provide tracking?
  • If so, what kind?
  • If you provide tracking, how many unique conversions can you track?
  • If you provide tracking, can you track CPA or ROAS? If so which one?
  • Do you have an API feed? No
  • If so, what are the requirements to get the API?
  • Is there a cost for the API?

Budget Management

  • If you provide budget management, can you track spend on a daily basis?
  • If so, can you set daily budget caps?
  • If so, are these daily caps hard caps or soft limits?
  • Can you spread your daily budget over 24 hours, or does the system pause the account once the daily budget is hit?
  • How can advertisers pause their campaign?

Editorial Guidelines

  • What are your editorial (words used) guidelines for headlines?
  • What are your editorial (words used) guidelines for descriptions?
  • What are your editorial (words used) guidelines for display URL's?
  • What are your editorial (words used) guidelines for destination URL's?

Customer Service and Account Management

  • Do you provide Customer Service? Yes
  • Do you provide Account Mangement? Yes
  • If so, are there different levels of service? Yes
  • If you provide Account Management is it pooled or dedicated? Pooled
  • What kind of service does your Account Management team provide?
  • When is Account Management available? 8 a.m. - 5 p.m. PST, M-F
  • When is Customer Service available? 9 a.m. - 5 p.m. PST, M-F
  • How can customer service be reached? Email: clientservice@snap.com
  • Do you have standard presentations available for distribution to potential advertisers? Yes
  • If so, how can one obtain a presentation?

Affiliate Programs

  • Do you offer an affiliate program? Yes
  • If so, is your affiliate program for traffic or new advertisers? Traffic
  • For traffic, do you pay a percentage of revenue, a one time fee, or a flat fee? % of Revenue
  • If so, what is the amount? 0.5
  • For new advertisers, do you pay a percentage of revenue, a one time fee, or a flat fee?
  • If so, what is the amount?
  • Do you have an affiliate link? No

General Description

  • In under 75 words, please provide a brief description of your search engine: Snap is a general search engine focused on broadband end users. We offer useful user controls for refining searches that help the end user reach search satisfaction faster. For advertisers, Snap offers no-risk, cost-per-action advertising, in addition t
 

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