Today, socalTECH named our CEO, David Hughes, one of its 2014 socalTECH 50, also known as Southern California’s Ones to Watch. According to socalTECH, this list encompasses “the top 50 people in the technology industry, who are most likely to create the next big thing, produce the next big exit or to influence the industry in a significant way.” If that doesn’t describe David, then we don’t know what does! In celebration of this honor, we sat down with David to gather a few insights into The Search Agency’s beginnings and how the company plans to significantly influence the online marketing industry in the near future.
What makes The Search Agency’s approach to online marketing unique?
The Search Agency, founded in 2002, was one of the earliest online marketing companies who adopted the use of data – way before big data was a buzzword – to drive decision making in a better and smarter way. The outcome of this strategy more than a decade later is that we’re now the largest independent agency in organic and paid search in the US.
Speaking of buzzwords, local search is another key phrase floating around the online marketing world. How has The Search Agency contributed to the small and local business online marketing strategy?
We’ve been building cutting edge technologies over the last decade. Most notably, we’ve built AdMax Local, the most automated SEM platform for small and local businesses for the desktop and the mobile world. It is the best “do-it-for-you” platform for the local business market today. A local business using this platform can have a website and be marketing online through Paid Search in minutes with absolutely no knowledge or expertise in online marketing.
The Search Agency recently acquired a few new properties. How does the agency plan to leverage these acquisitions for future growth?
We have made two acquisitions over the past two and a half years, and we are seeking more acquisition opportunities to continue expanding our business worldwide. Recent acquisitions include the purchase of The Acquisition Agency, a Toronto-based digital marketing firm, strengthening the company’s reach into the Canadian market, and in July of this year, MoFuse, the leader in mobile web solutions for small and local businesses. The MoFuse platform, integrated with our AdMax Local technology, now enables businesses to build and drive traffic to high quality mobile sites.
How else has The Search Agency been investing in its future?
We are also making significant investments in our data warehouse and attribution efforts as we launch our version 2.0 of our data analytics suite. This allows us to provide more insight and strategic direction to our partners and is keeping us at the forefront as the digital market continues to evolve.
Many congratulations to David! This recognition is well deserved, and not in the least bit surprising. You can find the complete list of this year’s socalTECH 50 here.
Last week, we released our quarterly State of Paid Search report for Q3 2014. After analyzing our data, we found that overall, clicks, spend, and CTR each experienced year-over-year (YoY) growth. Clicks increased 12.6% YoY, spend saw a 6.8% lift YoY, and CTR jumped 41.3% YoY. We saw an overall decline in impressions (20.3%) and CPCs (5.1%) YoY.
Increased advertiser focus on mobile devices drove much of the growth documented this quarter, for both tablets and smartphones. Spend on mobile devices continues to climb year over year, with overall mobile spend increasing 27% this quarter.
Overall impressions are on the decline due to a combination of causes. More people are searching on mobile, so spend has naturally followed towards this favored device. However, as increased spend pours into mobile channels, decreased ad real estate on mobile SERPs amplifies bidding competition. Brands must retool their bidding strategies and tailor ad copy specifically for the mobile experience if they want to boost overall impressions in this increasingly mobile-dominant paid search landscape. Knowledge graphs are taking up more room on desktops. We’ve also seen a higher percent of PLA impressions on mobile, which take up valuable screen space.
Secondly, brands are transitioning away from broad match and toward exact match strategies, due in large part to a YoY 24% CPC increase for broad match. Retooling strategies this way, brands accumulate fewer, more targeted impressions. This shift reinforces that brands should not base their whole strategy on impressions fluctuation, as impressions are not necessarily the most important metric.
Google Product Listing Ads (PLAs) impressions doubled YoY in the third quarter, with half of PLA click share coming from mobile devices. Constant connectivity, by which consumers can comparison shop online while in store, is making PLA investments on mobile devices more important than ever, especially as the holiday season rapidly approaches.
In the coming months, we expect to see more growth for mobile devices as their increasing prominence in the marketplace continues to reshape the foundations of consumer search behavior.
Check out our full State of Paid Search Report for Q3 of 2014 for more graphs and insights tracking the latest industry trends.
In September, I had the unique pleasure of attending the annual IMPACT14 conference hosted by the Internet Marketing Association. This conference is their premier leadership event, focused on sharing issues, insights and improvements regarding how marketers can better approach internet marketing. The IMA was established 15 years ago due to a lack of preexisting groups in the digital marketing space. Membership is free and the group now boasts 1,000,000+ members worldwide (myself included) representing 111 countries—their website is translated into 5 different languages!
Nearly 1,000 attendees descended upon two ballrooms within the Aria Convention Center in Las Vegas—where else would you host the biggest conference of the year?
Pour yourself another hearty cup of joe because this year’s presenters tapped into the top trends shaping the way Marketers work today:
We’re in the Era of Engagement…and the Action’s happening on Mobile
As new technologies and advertising platforms emerge in the marketplace, there’s always a tipping point at which old strategy begs for a facelift. Presently, Joe DeMike, Principle Marketing Consultant, Advertising & Commerce, Google Global Business explained we’re approaching that “inversion point”, which will be the point at which your brand’s mobile traffic will exceed its desktop traffic. DeMike remarked on how Google witnessed this trend begin to develop nearly two years ago with its Google maps component. The lesson? Marketers and companies alike need to be ready with a mobile strategy.
But how should marketers approach mobile strategy creation?
Consumers increasingly rely on the mobile web for research and discovery. Responding to this growing trend, DeMike provided a thorough list of optimizations and principles for mobile site design, useful in delighting users and driving conversions. Consider that consumers will give your brand even less time on a mobile device than they will if they were using a desktop. DeMike advised marketers to let visitors explore their brand and offer content before asking users for something, be it for information, a conversion, or so on; the same goes for allowing customers to make a purchase as a guest. His best tip was in relation to cross platform conversions, whereby marketers should offer their customers a way to resume their journeys if they, for example, happen to be interrupted on a mobile device but wish to continue their searches later on a different device. Emailing the consumer a link to bring them back to the same place or a save-to-cart functionality is ideal. Bonus points for also acquiring the customer’s email!
Mobile devices have given rise to the “second screen” phenomenon, where consumers are multitasking by using any variety of devices at home and/or on the go. Sanay Dholakia, CMO, Marketo highlighted these “new rules” of marketing as the following:
In this era of engagement marketing, marketer’s are essentially taking intangible data points about customers, piecing together pictures of individualized persons, and fostering real-time, personalized relationships. However, always remember that humans know best how to connect with other humans. While the data we acquire will show how consumers act online and their tendencies over time, marketers still have to apply that human element on top of this information by developing strategies for how best to reach their customers at each Consumer Decision Journey touch point as well as how best to move with consumers quickly across various channels.
Another key element of the mobile discussion was apps. Brent Hieggelke, CMO, UrbanAirship theorized about apps, saying they’re now the epicenter of brand strategy. Everything is pointing to the app–even social. He used his own brand as an example, citing that UrbanAirship drives push notifications on mobile towards apps as, “apps can eliminate fragmentation”. Furthermore, mobile’s domination comes at a time when we’re on the verge of having smart watches enter the marketplace. If people check their mobile phones roughly 200 times a day, imagine how that number will increase by way of having your phone as a watch on your wrist. As marketers, we need to switch our mindset into ownership of this important channel. Apps are definitely an avenue worth exploring and if done right, the consumer will keep your app on their phone and you’ll be able to tap into data that will allow you to customize like never before.
For a taste of what the future holds, Kreg Peeler, CEO of SpinGo referenced a clip from “Minority Report” (2002) noting that the challenge to marketers will be in finding ways to make future devices contextually aware and precise enough in order to supply the best user experience possible.
Authentic Storytelling Will Give Rise to Meaningful Sharing
Stories have the power to influence opinions and sway decisions. As Val-Pierre Genton, VP & GM, Audience Business, BrightTALK advised, the trick is with incorporating storytelling authentically into your marketing strategy is to non-evasively insert your brand, into those high value story opportunities. Consumers want brands to help them continue their self-education and self-guided development. Satiate these desires by offering easily accessible regularly developed thought leadership material without pushing for the sale.
Keith Laska, CEO at EUXmedia, echoed this challenge as it relates to viral videos. The reality is there’s no real planning when it comes to viral videos, they just happen. However, he did point out that “by steadily pushing your brand story across all media and channels,” marketers have a better shot at amplifying the message of their videos and reaching those viral heights.
At the intersection of the physical and digital words lives the experiential space. To this point, Alex Sapiz, Head of Sales and Partner Engagements and Recognition at Cisco Systems talked about the challenge of bringing together nearly 20,000 employees for Cisco’s annual sales and employee training. In addition to offsetting connectedness within the Cisco family, the physical training sessions enabled attendees to actually touch and feel the equipment. Alongside Cisco in this endeavor was long-time experiential event partner Tim Dempsey, VP, Strategy + Planning for George P. Johnson Experience Marketing, who synchronized app and WiFi technology to see where people were on a consistent basis throughout the conference. Using this information, the event team facilitated certain sessions when they were full and activated repeat sessions as needed. This technology also aided in the flow of logistically moving a large number of people through the event area and training sessions. Overall, Cisco found a lot of value in physically bringing their employees together, rather than simply hosting online sessions. Sapiz remarked by combining digital and in-person training, the conference elicited a higher confidence for selling as well as connectedness within the entire Cisco community.
Similarly, empowering your community is a great approach to telling stories that resonate. David May, Director of Web and Interactive Marketing at Chapman University is doing just that with an ‘audience generated’ approach to the university content. David remarked how Chapman has developed their own algorithm based on a three-tiered system, whereby the university encourages their existing user base of faculty and alumni to contribute content for the university blog. The algorithm acts as a weighting system percolating the most engaging content (ie. shares and page views) up to the next level. This system enables the team to identify the stories that are most relevant to their community, and ultimately better curate the featured content on their .edu home page. Interestingly enough, the team has seen faculty members use the platform the most for sharing research and publishing insights.
Finally, Christoph Trappe, Chief Storyteller, The Authentic Storytelling Project invited us to re-imagine marketing with the task of telling authentic stories. Trappe remarked, “search algorithms change but valuable content continues to be valuable. Consumers will always need compelling and informational content” the likes of which solve their problems and answer their questions.
What Can Marketers Do To Prepare for 2015?
It’s actually fairly simple: get focused on creating the best user experience across multiple devices. Start by making sure the hub of your brand’s informational sourcing is designed responsively and serving up appropriate content based on the device in use. Keeping up with your consumers in a digital, real-time world means acknowledging that consumers are deciding when they want to talk with marketers and on what device. As Kevin Akeroyd, General Manager and SVP at Oracle Marketing Cloud said, “consumers are now the ones driving the conversation.” The real key is going to be engaging with consumers in a dialogue across all devices and channels such as paid, earned and owned. Marketers have the unique ability to facilitate this dialogue as they are the conduit between aligning the consumer’s own journey with the business goals of the internal organization. Accordingly, Frank Holland, CVP of Advertising & Online at Microsoft gave all marketers at the IMA conference a new title; “Chief Make It Awesome Officer.” Marketers now have unprecedented tools to know what’s relevant to our consumers based on device and preference. But let’s be invitational! Let’s engage in an aggregate way and ask customers to be part of the journey (as they move with our brand across multiple screens) and not just a stopping point along the way.
There are obstacles internally, it’s true. Lisa Arthur, CMO at Teradata echoed this sentiment when she said marketers need to dig in and “untangle the data hairball.” Data needs to deliver marketing relevancy and optimization insights to the customer experience. Arthur poignantly stated, “our consumers are not going to accept that we [marketers] won’t get out of our own way to give them the best experience. Marketers need to be the ones tearing down the silos because it can’t be done alone. We need to be the ones to foster better collaboration with sales, IT, and the C suite.”
The task of taking on the brand vision and aligning it with the Consumer Decision Journey is going to force us to ask questions like “do we have the data necessary to do our jobs?” As marketers, we can start small by making metrics our mantra, advised Arthur. Marketers should champion the cultural shift inside their organizations because ultimately, “process is the new black,” meaning marketers need to automate whatever can be automated in order to gain nimbleness.
In closing, the rules of marketing have changed, yet again. We’re in an era of engagement which demands that we develop frictionless marketing strategies that coordinate across different devices and channels, in order to better track consumers and their journeys of discovery and interaction with our brand. Responsive Web Design is highly encouraged, so that any site can appropriately serve up device-specific content accordingly (insider tip: Google is pushing on the telecom providers to provide faster speeds so brands that implement RWD can actually deliver the best experience). In the wake of all these technological advancements and data abundance, remember to establish moments where the physical and digital worlds meet in the experiential arena. On the whole, marketers should tap into authentic storytelling from within their organization to create content that results in meaningful sharing.
For more information – including videos of presentations and the like – on the conference, please visit: www.imanetwork.org
Much has been written recently about the peculiarities of Google’s Quick Answer Boxes. Many site owners are concerned that content is being scrapped and showcased on Google itself, while SEOs are puzzling over why some boxes come with a citation, while many do not. Then there’s the pesky question of whether or not Quick Answer Boxes are even part of the proper Knowledge Graph. After all, how is scrapping a page particularly intelligent?
I recently devoted time to poking and prodding this feature. What I found suggests that Quick Answer Boxes are less than ideal for certain types of queries, and are sometimes featured when organic results would better serve the user.
Example 1: Don’t Know Much about History
When it comes to search, Google is only as good as its sources. Unfortunately, plenty of people post things on the internet that just aren’t true (I know, Grandma – it shocked me, too!). Malicious lies aside, let’s consider an example regarding what many accept as common knowledge. Below is the answer box I was served for the query, “when was the declaration of independence signed”:
Google is confident in the July 4, 1776 answer, and has displayed text scrapped from History.com to back-up this assertion. However, those who take the time to read the paragraph will realize they’ve been misled. History.com is actually reporting that the document “wasn’t signed on July 4, 1776.” Many other sites also call attention to this misconception, so why has Google accepted the “common knowledge” answer?
My suspicion is that there are two culprits at play: bias and verb confusion. When I search for the exact statement, “The Declaration of Independence was signed on July 4, 1776”, Google returns 37,100 results. Meanwhile, when I run the same search with the date historians believe is correct, (August 2, 1776) I only get 12,200 results.
If Google is simply crawling pages for an answer, July 4th would seem to be the safe bet. Most users are probably satisfied with this result, as it is the nationally celebrated birthday of our great nation. Due to this misconception, there are probably few behavioral signals to indicate to Google that the result is, in fact, wrong.
I repeated the original query several days later. While the same date was displayed, the accompanying text and source changed:
Here we have Archives.gov writing that the document was “adopted” on July 4, 1776. The delegates “began signing it” on August 2, 1776. At least in this case, “adopted” and “signed” seem to be close enough to keep the erroneous answer front and center. Google failed to understand the less straightforward line with the correct answer: “on August 2, 1776, delegates began signing it.”
I wanted to test the verb confusion hypothesis with another date, so I searched for “when was the magna carta signed”. The following answer box is courtesy of Wikipedia:
While the date isn’t served up top, it is bolded. What I find interesting is that there’s no version of the verb “signed” in the text. Instead, it was “sealed under oath” on 15 June 1215. I have no idea if anyone actually signed the Magna Carta, but Google has made the assumption that this is a satisfactory answer.
This is a case where the Quick Answer Box does a disservice to the user by jumping to conclusions. Simply presenting the organic results would’ve allowed users to consider the controversy, while bolding July 4, 1776 misleads them.
If the Knowledge Graph is ever to reach its full potential as an answer engine, it will need to be sensitive to conflicting results that require a human tie breaker. Sometimes “I don’t know” is the right answer.
Example 2: Welcome to Jurassic Park?
Misconceptions aren’t the only things Google has to be concerned with. Humanity has created fictional people, places, and things which have become integral parts of our culture. L. Frank Baum wrote dozens of books about the magical world of Oz, and, if you take films at face value, Indiana Jones was a thorn in Hitler’s side.
While our brains are powerful enough to consider contextual clues, a skill which makes distinguishing fact from fiction a cinch, Google’s not quite there yet.
To further prove this point, I tried my luck using Google to find a fictional location. Like many of my 30-something peers, I’m a big Jurassic Park fan. So I asked, “where is jurassic park”. Much to my surprise, I got a straightforward answer:
The culprit is actually WikiTravel.org, a seemingly upstanding site that decided to create a page for Jurassic Park on April Fools’ Day. Unfortunately, Google didn’t get the joke. The Jurassic Park page does contain a disclaimer at the bottom. I suppose that the content was so well-suited to my query, Google returned it without seeking corroborating evidence from other travel sites.
When I tried the same query on Bing, I was initially served information about the film. However, Bing offered a search suggestion for “Where is Jurassic Park located?” When I clicked on that, I received a suitable answer:
Bing managed to avoid the WikiTravel trap and determined that, unfortunately, I cannot book a trip to Jurassic Park after all (sorry for getting your hopes up, teenage me).
Regarding Google, this seems to be yet another case where the search engine was eager to please me with a Quick Answer Box. As a result, it assigned undeserved weight to a single source. While the ultimate goal of the Knowledge Graph – and advanced search in general – is to classify entities according to their relations, any search tool needs the ability to understand when an answer is ambiguous or contested. In fact, the examples above suggest that good, old-fashioned organic results are sometimes the best way to go.
As engineers build out the Knowledge Graph and Quick Answer Box, I’d remind them that it’s OK to ask for help. Humans create fiction and misconceptions, so bringing us back into the loop is often the best way to shake-out the truth.
In the end, this is not an indictment of the Knowledge Graph or search algorithms. Instead, we’re brought to the realization that human knowledge is strangely ambiguous, and until computers can integrate this into their structured knowledge bases, there will always be room for people to weigh in.
A few weeks back, our Search Agents scoured the SERPs, investigating the effects of Google’s yet-to-be-confirmed-or-denied Pigeon update. While Google still has yet to offer any definitive remarks on the matter, no search marketer can refute that U.S. local SERP results have changed dramatically. Like every Google update before it, Pigeon’s landing certainly begs the question, what do we need to do to adjust our strategy?
Yelp and Google Business Listings are Dominating Local SERPs
Problem: Yelp and Google-owned entities are heavily competing with their main page counterparts.
Solution: Think like Yelp.
Engage with your customers. Yelp is all about reviews, ratings and comparisons. Add reviews or testimonials page(s) onto your site with your customer’s name, rating, date, and other relevant information – after obtaining consent, of course. Including a widget on your Yelp page can also remedy this problem.
Another fix? Improve your pages’ semantic markup. For example, the reviews on your site can be marked up as “reviews,” which can help stand out with star ratings in the SERPs like Yelp. Schema.org is the preferred data markup method by Google, Bing, and Yahoo!.
These fixes aside, managing profiles in Google My Business and Yelp are no longer optional if SMBs want to compete in local SERPs. In short, get chummy with Yelp and Google+ for SERP success. Customers are rating your business on these sites, so keep active profiles, engage with reviewers, and attempt to resolve issues for repeat business. Businesses should apply these same practices to other influential local directories such as TripAdvisor, Urbanspoon, and OpenTable.
Maps Are Hyper Local
Yes, SERP maps seem to be getting more localized under Pigeon’s reign. However, Pigeon shouldn’t change your local content strategy, just the way Google ranks that strategy. The new local search algorithm has been tied to more traditional Web standards, so sites still need quality, natural content with a strong backline profile to build domain authority and rank locally.
Here are some optimizing tips for new local searches:
Optimize for the Local Carousel
Unlike local listings packs, Google’s local carousel was not affected by Pigeon, but remains a local ranking opportunity for businesses. Google derives these results from a combination of Google My Business and Zagat (a Google-owned property) listings, so maintain an active profile with a high-quality photo and positive reviews on both sites. Results are not sorted by name, rating, or price, but rather by the most relevant query result. However, the listing’s image and rating affect CTR, since we’re talking side-by-side competitors.
At the end of the day, Google’s going to change. Regularly. However, any impending changes will undoubtedly be instated to police the search engine in favor of marketers producing quality, responsible, creative content. The less marketers lean into exploiting new Google developments, and instead focus attention on improving content quality, the lower the likelihood of Google slamming those marketers with any future updates.
It’s pesky for SEO marketers but, ultimately with Pigeon, Google continues refining the user experience…with Google products.
In Cinderella’s story, at the stroke of midnight, her carriage turns back into a pumpkin. Online advertising is no Cinderella story, unless Google’s involved. Google sets fairy godmother-style deadlines for all its upgrades and transitions, such as the upcoming Shopping campaign deadline. Basically, if you do not manage this upgrade by manually transitioning your PLA campaigns to Shopping campaigns, Google will flick its wand and change your campaigns for you. However, this change is better made manually. Here are the top 3 reasons why:Structure
Google has offered to upgrade your PLA campaigns to Shopping campaigns automatically. However, when your PLA campaigns automatically upgrade, they may not upgrade in your desired structure. Right now, before Google’s automatic September 3rd switch date, is thus a good chance for you to change your campaigns manually. Put together your thoughts based on past performance and future strategy, to define the structure of your Shopping campaign yourself. Do you want to base your campaign on brands, ROI, or Product Type? Use a whiteboard. Draw a flowchart. Plan out the structure.Settings
One of the new features of Google’s Shopping campaigns are their ‘Low’, ‘Medium’ and ‘High’ priority settings. These settings allow users to tell Google which campaign or bid to prioritize when running multiple campaigns for the same product groups. For example, if you set up a campaign with ‘Medium’ or ‘High’ priority, Google will select the bids in that campaign over bids in ‘Low’ priority campaigns. This feature could be especially useful for sales, promotions, and even seasonal campaigns.
Important to Note: Google’s default setting is ‘Low’. Thus, make sure you alter the priority setting tabs for each of your campaigns, setting ‘High’, ‘Medium’, and ‘Low’ campaigns accordingly before implementation, as otherwise all of your PLA campaigns will be set at ‘Low’ priority with the automatic upgrade.Negatives
Automatically upgraded campaigns may not include any proactive negative additions. However, assuming that the structure of your campaign changes, consider proactively checking for negatives to add over the first few weeks, so that costs do not build up on irrelevant terms. Again, in this case, if you were setting up the campaigns manually, you will know what to exclude in terms of both keywords and product groups.
Fun Fact: Using Shopping campaigns, you can no longer find search terms in the Keywords tab. You can, instead, find them under Dimensions, by clicking on View by Search Terms.
With these tips in mind, design your structure, define your negatives, and plan out your settings before the clock strikes 12. Then just wait patiently on your pumpkin until Google strikes back with another deadline for a new upgrade.
Imagine a world where you can monitor your oven settings after leaving the house, and even shut the appliance off remotely if need be. Perhaps you’ve forgotten to lock your doors and fear intrusion? In this world, with one simple click, you can secure your home even post departure, and control the smoke and carbon monoxide detectors, and even switch off the lights! That imagined world? It’s ours, right now.
By now you have probably heard of something called the Internet of Things (IoT). Simply put, loT is the technology described above; responsible for connecting all electronic devices in your home, office, or anywhere else directly to the Internet, giving you, the user, remote control over these areas.
Speaking of homes, recently, I was out window shopping for a new home myself. During my tour of a rather expensive house, I noticed a device on the wall labeled NEST. When I inquired about this device, the Realtor explained that it was used to control all of the home’s electronic devices from an app on the owner’s smartphone. An app, controllable from anywhere worldwide, astounded me and I realized, our world is about to become much more connected by way of our surrounding devices. Bigger still, the role these devices will play has yet to be determined.
Attracting the BIG players
This technology is so real that Google, Samsung, and a slew of other brands have joined forces to standardize the IoT. This collaboration of companies is called the Thread Group. According to an article on Business Insider, this group’s goal is to develop “Thread, a new IP-based wireless networking protocol, which will enable devices to connect into a more open, secure, and low-power wireless mesh network”. This technology can be applied across many different industries including healthcare, aviation, entertainment, transportation and home automation. These categories barely scratch the surface of the IoT’s potential application, spanning to any industry where data collection, monitoring, and control could prove beneficial.
Chip manufacturers like Texas Instruments and Intel could see a huge upswing from the adoption of IoT, as well as internet security based companies like Cisco, Barracuda Networks and Checkpoint Software. Moreover, digital marketers and advertising agencies could see an increase in engagement metrics as products become increasingly more interactive. For example, media consumers of home television can, with the click of a button, purchase whatever product captures their interests on screen. The list of this technology’s possible applications is virtually endless.
Protecting Your Home Will Take On a Whole New Meaning
Of course, modern concerns for security and privacy stand to accompany this new technology’s arrival . By the year 2020, a projected 20 billion devices will have seamlessly connected to the IoT. However, connecting more devices to the internet increases the chances of hacking or other digital compromises. Hewlett Packard has a security check system called Fortify on Demand to protect against these concerns. According to a study by HP, “the company’s Fortify application security unit conducted an analysis of the 10 most popular consumer [IoT] devices on the market and found 250 different security vulnerabilities in the products, for an average of 25 faults each. They were from the manufacturers of TVs, webcams, home thermostats, remote power outlets…”… “What’s happening,” says Mike Armistead, VP and general manager of HP’s Fortify unit, “is that manufacturers are rushing to get their products on the market without doing the harder work of locking their devices down against the most basic kinds of attacks”.
With that in mind, ask yourself… are we prepared for the kind of change that an increased number of connected devices will bring? While the application of the IoT continues to take shape, we need to shift our perception and concerns regarding connected devices. What were once thought of as dumb devices may soon become a network of interconnected, living devices, that communicate with each other, making intelligent decisions, dare I say, apart from human interaction and delegation; a possible Skynet of sorts. Ultimately, whether you feel excited about the Internet of Things revolution or skeptical due to looming security concerns, one thing is certain; we no longer have to dream or imagine. This technology is here to stay.
Share your thoughts and comments below to let us know how you feel about The Internet of Things.
Last week, Google announced that HTTPS is now a ranking signal, a change for which Matt Cutts gave his personal endorsement months ago. Although he official announcement indicates that HTTPS is only a “lightweight signal” for now, effects may become stronger in the future. The following are site update considerations to prioritize in the interim:
What Does this Mean for Brands?
For brand leaders, Google’s announcement signals yet another available avenue for getting a leg up on competitors. At The Search Agency, we predict this announcement as a precursor to more expansive future Google initiatives. Thus, staying ahead of this curve by responding actively to Google’s current update will prove beneficial if this change does indeed prove itself as a signal that weighs heavily in terms of ranking factors. Still, more impactful changes currently exist, implementable by way of less effort and lower cost. As Google’s John Mueller indicates, this is not something we need to drop everything and implement right away, so it should be prioritized accordingly among other site updates.
The changes required to transition existing URLs to reflect the HTTPS structure can be overwhelming. However in reality, they are not much different than those necessary for any other site migration. Firstly, E-commerce sites should already be utilizing HTTPS on pages requiring security encryption, such as shopping carts and transactions, so, for those sites, changes may be as simple as extending that same security site-wide. For non-E-commerce sites, once an SSL certificate has been set up and tested (we recommend following SSL best practices to ensure security and to verify your server will be able to hold up under the additional processing requirements), there are a number of steps to take to ensure no value is lost in organic search. Following these practices, switching to HTTPS is reminiscent of most other site migration patterns. Here are some of the high level steps to consider in such a migration:
Some other things to keep in mind:
Heartbleed – In April, the Heartbleed bug showed the corporate community that even those technologies designed to enhance security can themselves be vulnerable to system breaches. Keep in mind that leak opportunities are still possible, reinforcing the importance of staying up-to-date with any and all security protocol advancements.
Page Speed – Technically speaking the “round-trips” necessary for HTTPS may actually have a slightly negative effect on page speed, creating a slower page load time, which goes against Google’s interests in ranking sites with faster load times. Will Google take this into consideration when factoring in page speed?
Mobile Devices – Especially on older mobile devices, the possibility remains that certain, less common SSL certificate authorities may not be recognized. Therefore, cross-platform testing should be performed to catch any such issues.
Overall, these changes, potential page speed drains aside, stand to boost rankings and better secure both brand and consumer Internet interactions. Implementing HTTPS is a safety precaution that’s well worth the up-front implementation efforts to ensure site security and compliance; a little work, and we’ll all be breathing easier. See? That wasn’t so bad.
Since Pigeon swept the search scene early last week, The Search Agency’s thought leaders have been evaluating Google’s changes, drawing their own conclusions concerning how these updates stand to affect the quality of search moving forward. Here is a sampling of their thoughts.
Local Products and Services SERPs:
The Search Agency started its Pigeon evaluation examining the changes made to local products and services searches. Our team’s findings point to the notion that, under Pigeon, semantic markup will now not necessarily improve SERP rank. Mary Hayes, The Search Agency’s Earned Media Content Manager, investigated this notion, running her own search for car wash west la. She found:
“A search for car wash west la yields a seven pack (surprising, since we’re mostly seeing only three or four packs). The resulting map also looks to cover a decent area.”
Mary then refined her search to car wash 90064, and while she got the same 7-pack, the resulting map was smaller and paid ads took up much more real estate underneath said map. As she scrolled down, Mary noted that Yelp takes this search’s top three organic SERP spots, further concluding that while semantic markup may not improve rank, it stands to at least help main domains stand out against their Yelp counterparts.
The Search Agency’s Gregory Sidor performed his own search for oil change as seen below.
From these results, Greg concluded, “To me, this seems like an example of Pigeon gone wrong. Three different Jiffy Lube URLs [appear] in the result, and one is even duplicated in a right-rail ad. I would expect Google to improve on this.”
Like Greg’s oil change query and Mary’s car wash queries, Kirby Burke, The Search Agency’s Earned Media Manager, looked up a couple service queries as well: electrician and plumber. Both results returned maps which reinforce local intent. They also completely pushed all organic results below the paid ads and six packs:
Furthermore, adding a geo term to his query (ex: electricians west los angeles) pushed the six pack down and front-loaded three Yelp results. To Kirby, the SERPs seemed identical after he flipped the service and geo (ex: west los angeles electrician).
These findings demonstrate that with the new Pigeon implementations, Yelp is still dominating for local listings and are subsequently considered very relevant for specifically-targeted queries. Managing profiles in Google My Business and Yelp are no longer optional if SMBs want to compete in local SERPs. SMB’s will need to make sure they are listed and getting active, positive reviews in influential local directories. Similarly, it’s recommended that SMB’s keep an active Google+ business profile with a high-quality images (which could get picked up by Google Carousel) and to encourage customer reviews. These are the staples of natural and fresh content which has a positive association to the main domain.
Honing focus further on SERP maps themselves, Kirby compared queries for restaurants near me against restaurants west los angeles. He found:
“Queries for restaurants near me and restaurants west los angeles both provide very targeted results, within a few miles of the location. However, a search for restaurants los angeles provides broader results that canvas the greater LA area. Thus, the maps on SERPS appear to be relative to the query.”
Embedded within the wide scope of Pigeon updates, The Search Agency team also noticed that some video thumbnails had disappeared from SERPs, replaced instead by fuller-scale Mega Video ads, i.e. Google properties. Matt McKinley, Earned Media Manager, adds, “Mega Videos are a way for Google to promote YouTube. Brands who are optimized and active on YouTube can benefit from this [change] when users do a specific search for a video such as nike the last game rather than more general searches such as soccer videos, which still result in thumbnails.”
Promoting these larger scale ads also points to Google finding yet another opportunity to engage users within its own properties, expanding avenues for data accumulation.
Kirby continued to evaluate Pigeon changes, investigating what factors affect the new SERP carousel results.
“The listings appear to be an aggregate of Google My Business and Zagat (a Google-owned property) listings. I verified carousel appearance for keywords like bars, nightclubs, museums, movies, hotel (note the check-in and check-out date options) and specific food items like pizza, burgers and ramen.
The initial carousel results are not sorted by name, rating, price or any other factors I could discover. Most of the listings have Google My Business profiles and some have Zagat pages too. So having an active presence on both these platforms is highly encouraged.
I also found carousel results for entertainment queries, such as list of hip hop albums, list of popular movies, list of comedy tv shows and list of nba teams, which seem to function differently. Underlined keywords are interchangeable with other, relevant keywords, such as specific genres and sports leagues.”
Kirby noted that “the carousel also has options to filter results. For example, here are carousels for 2013 Heavy Metal albums and burger places that are cheap ($ or $$), have a rating of 4.0+, and are open now:”
“The creative works are especially of note because Google lists them as ‘[Creative Work] frequently mentioned on the web.’ Google is obviously tracking these creative works as entities, most likely through semantic markup, and tracking the frequency of occurrence in the index.
Today, the carousel is featuring albums and films. In the future, this could expand to other entities, such as products, places, and events. This reinforces the need to designate entities with semantic markup.”
Overall, Kirby found that “Clicking a carousel item does not lead to product, business, or review pages. Instead, it keeps the user on the search engine results page, updates the query, and displays results for the entity, all while maintaining the carousel at the top of the browser. This allows the user to browse and compare multiple listings within the same window.”
The Search Agents agree that purposed as such, the implementation of this carousel seems to be yet another Google tactic to elongate the duration of its user experiences while at the same time affording Google the opportunity to garner more data during user comparison searches.
All things considered, Matt McKinley offered best practices to follow regarding these Pigeon updates, saying, “I don’t think [Pigeon] changes local content strategy, just the way it is being ranked. The new local search algorithm has been tied to more traditional Web standards, so you still need quality, natural content with a strong backlink profile to build domain authority and rank locally. If you have multiple locations, having a dedicated local section with unique, relevant content and the targeted city/state in the meta data is recommended. Do not duplicate content across your location pages with the city/state as the only unique factor.”
While Pigeon may have landed on our laps in a hurry, seemingly a pest, The Search Agency’s thought leaders find most of its updates to be in line with Google’s commitment to further enhancing its user experience levels. Though SERP kinks may still need some working out, with Pigeon, Google continues to prioritize engaging, readable content in its rankings. Google has also found ways to elongate user experience times, using both in-engine comparison shopping experiences like its carousel, and increased visibility for subsidiary platforms like Mega Video from its YouTube property. These changes provide Google increased data collection opportunities, to help better answer the question; what do searchers want?
Who knows, Pigeon may be the wings on which Google soars to new heights. Only time will tell.
Monitoring your site in Google Webmaster Tools regularly is critical to the success of your site. For the purpose of this article, we are focusing specifically on monitoring the number of pages on your site that appear in Google’s index.
This number will naturally fluctuate and increase or decrease as you add and remove pages to your site. However, we are focusing on this from a troubleshooting perspective. This article is a resource to help you identify significant, unplanned spikes and dips in the number of indexed pages.
This chart is a basic overview of some standard troubleshooting to isolate and resolve the root cause(s) of indexation issues. Supporting documentation and resources can be found below.Check Index Status
Index Status is a module in Google Webmaster Tools that displays the total number of indexed pages over a rolling 90-day period. Look for any significant spikes or dips in the number of pages.
Index Status is located under Google Index in the GWT sidebar navigation
If the number of indexed pages in GWT dips that is an indicator that something is preventing pages on the site from being crawled or certain pages are not being indexed by Google. This can be the result of the following:
Resolving these errors is important because you want to ensure that all of your content is visible to crawlers so it can be indexed and accessed by users.
Site Errors in GWT refer to errors that prevent the crawler from accessing the site. These errors include DNS communication issues, server connectivity (server is down or Google is being blocked) and the ability to retrieve the robots.txt file.
Site Errors is at the top of the Crawl Errors module, under Crawl in GWT
Site Errors are also displayed in the Crawl Errors section of the GWT Site Dashboard.
The three types of Site Errors are displayed in tabs at the top of the window. Tabs will have a green check mark if no errors are found or a red exclamation point to designate errors. Click on each tab to display the specific errors.
DNS Errors are produced when Google is not able to successfully recognize the hostname of a site or the request times out.
Server Connectivity Errors occur when Google is having trouble connecting with the server, losing an established connection or receiving a bad response from the server.
Robots.txt Failures are caused by the robots.txt file not returning a 200 response or a 404 response (because the site doesn’t have one). If Google cannot confirm whether or not a robots.txt file exists, it will postpone crawling the site to mitigate the risk of crawling and indexing content which is restricted by the robots.txt file.
Blocked URLs in GWT are caused by robots.txt commands that prevent Google from crawling and indexing certain pages and directories.
Blocked URLs is under Crawl in GWT
This module includes an overview of the robots.txt file and allows it to be modified and tested. It does not modify the actual robots.txt file though. So, if necessary, be sure to update the actual robots.txt file on your server.
To ensure quality content is being delivered to its users, Google created its Webmaster Guidelines. These guidelines are enforced by both manual reviewers and automated functions such as the Panda and Penguin algorithms.
More information about how Google manually reviews sites can be found in our blog article, Understanding Google Search Quality Rating Guidelines.
Manual Actions are penalties which are applied after a manual review of the problem. These penalties can be isolated to a specific section or applied to the entire site.
Manual Actions is under Search Traffic in GWT
Once the issues are resolved, Manual Actions can be resolved by submitting a Reconsideration Request to Google for their review.
Algorithmic Penalties occur automatically when changes to the Google algorithms go live. Unfortunately, there is no reporting of these kind of penalties in GWT.
If you believe you’ve been impacted by Algorithmic Penalties, compare your Index Status trends to see if they correspond with the algorithm updates. A comprehensive list of updates can be found in Moz’s Google Algorithm Change History article.
If the drops correspond to the updates, then you will need to review the details of the update and find the violations of the Quality Guidelines that correspond with the update (content, links, etc.).
Unfortunately, Algorithmic Penalties cannot be resolved with a Reconsideration Request. After resolving the issues, these URLs will be crawled again and submitted to the index if they meet the Quality Guidelines. You can expedite this process by manually uploading URLs to Google by using the “Fetch as Google” feature in the “Crawl” menu.
If the number of pages has increased, this means your indexed pages are being saturated with additional pages. These pages are usually the result of the following:
Resolving increased pages is important because it ensures the search engines are crawling and indexing valuable content instead of wasting their bandwidth chasing error pages.
URL Errors are also located under the Crawl Errors module, just like Site Errors. URL Errors provides specific examples of URLs with errors or bad URL request to the site.
URL Errors is at the bottom of the Crawl Errors module, under Crawl in GWT
First, select the tab that corresponds to the specific error. Then, look below the chart for the specific URLs. Clicking on them will provide details about the errors and from where they are linked.
Specific URLs are listed below the URL Errors graph
Clicking a specific URL will provide Error details and the Linked from information
Sudden spikes in errors can have several causes. A few examples are errors in the CMS that generate URLs with errors or an increase in external links to non-existent URLs on the site.
HTML Improvements displays any issues with title tags and meta descriptions that are duplicated, missing and not properly optimized. For the purpose of researching spikes in indexed pages, we will focus on the duplicated tags.
HTML Improvements is under Search Appearance in GWT
Meta descriptions or titles that span across several versions of the exact same page can be an indicator of an increase in duplicate pages being generated on the site.
Continuously monitoring Index Status is one way to ensure your site is consistently performing and all of your content is available. This also allows you to identify and resolve any issues quickly to get your site back online or mitigate any spammy or low-value content.
We recently stat down with Steve Sirich, GM Bing Ads Product Marketing for this edition of Inside The Search Studio.
How long have you been working with Microsoft?
I’ve been with Microsoft for a little over 15 years. I started in field organization where I was involved in sales leadership, and then moved to corporate headquarters in Seattle. Over the past ten years I have had several different roles – running marketing, operations, and business development teams, all in the digital/online services space.
What made you become interested in search marketing/advertising?
I actually became more intimately involved in that side of the business in 2009. Prior to that, I was very involved in display and video, so it made sense. At the time, Search was emerging as strategic growth for Microsoft and the industry as a whole, and I was interested in exploring that arm of the company. In fact, I helped to write the Yahoo deal, which included a technology deal with Bing services.
What has been the biggest surprise for you in your tenure at Microsoft?
There are a couple things that have surprised me, but perhaps the one that sticks out is the growth that we’ve achieved with Bing in last five years, which has been outstanding. Today we are at 20% market share, whereas in 2009 we were trending down at 7% market share. At the time, we knew we could reverse that trend, but in last five years an average of 2% growth is great, and possibly more than we anticipated.
What has been the project that you are most proud of during your tenure?
In the 15 years I’ve been here, one of the most satisfying projects I’ve worked on has been the Yahoo relationship and partnership. Not only what we outlined, but also what we executed. In 2009, we were operating Ad Center, and set out a scope with Yahoo to transition to as many as 30 markets worldwide across search, ad platform, and make a shift in how we were selling.
We knew that there were multiple layers of complexity and a short time to execute globally. Today we operate in 35 markets with Bing ads – 33 of those are Yahoo partnerships. It was very rewarding to have such a lead role in the deal and execution.
What are some of the biggest themes that Microsoft is tackling in the next quarter when it comes to search marketing and advertising?
At Microsoft, two major themes are mobile and cloud, in relation to the function of devices and a services strategy. A primary theme we are shifting toward is a future in services and devices play. We’re moving into a departure from OS/Office Suite, and toward the idea of how we will profit relative to tech – the disruption to the current landscape is device and service.
Core to these changes is economics, more specifically a holistic means of monetization like advertising, transactions (service like Xbox movie purchase), and subscriptions (licensing fee). We are profoundly shifting from classic package/licensed software to mobile and device play. Google has had a lot of success for a services model, and we’re looking to do the same.
As far as search is concerned, we’re continuing to focus on customer experience as we think about the ongoing innovation of Bing ads. We’ve been investing in areas like user simplicity, driving industry standardization on electronic IO, and removing friction in what consumers want to buy. When it comes to reporting and analytics, today we measure customer campaign performance in hours, but soon we’ll move to less than 30 minutes.
We understand Google’s large market share, so we’re trying to make it easy for consumers to spend time with us. Microsoft recognizes the high standards Google has driven when it comes to AdWords, and we want to show the value of spending time on Bing Ads.
It’s important to understand that Microsoft thinks of search beyond the query box/destination search. Google has a strong presence, but search is more than just a web destination; it is a part of all of the services you engage in with digitally. Search is very pervasive across all our assets – Xbox, Windows 8.1, and our mobile phone – and can be the intelligent fabric that powers our devices and overall experiences. Search as a platform and technology is the foundation of our services moving forward.
What has surprised you in terms of the way search has evolved? How is/did Microsoft address(ing) this?
Search has taken on a more natural interface, weaving itself into our lifestyle and becoming part of our natural rhythms. We recently introduced Cortana – a voice enabled experience anchored by Bing technology that operates as a personal digital assistant – as an answer to Siri. I’ve also seen a shift in search as a reaction to our behaviors switching between our devices and screens that has become more personal. Search is now a means for technology to learn personal interests and become more intelligent when it comes to your daily tasks.
How has social impacted search marketing and advertising?
Social is big part of Bing strategy because we have a solid relationship with Facebook. Social makes marketing and advertising a much more personal experience because it’s an easy way to affirm/validate activity and interests. People naturally refer to a community environment when they make decisions, so it’s important for marketers and advertisers to have a presence as much as possible.
Today, social is big part of the Bing experience in terms of providing relevant info both through web searches and the social graph. We will continue to evolve search based on social’s ability to showcase what colleagues, family and friends think about any given experience.
What are three predictions you see for search marketing/advertising in the last half of 2014? What are you predictions for the next 5-10 years in search?
1.) The Idea that today’s world has unprecedented digital experiences. We have to drive well-integrated, seamless experiences that are intelligent across a number of devices. PC at work, tablets at home, and phones as you travel – the experience needs to shift to the need of the device. Currently, cross device experiences are somewhat fragmented, but we will soon need to simplify and unify them into one seamless product.
2.) We will continue to see the industry push toward more human and intuitive experiences around natural interfaces. Today it’s voice, but tomorrow you can only imagine what the experience will be to engage with devices in a natural way.
3.) The convergence of media and experiences will continue to push across search, display and TV. There will be a significant conversion – especially TV – to an on-demand model across the digital landscape.
What issues or news has sparked some of the biggest conversations on Microsoft when it comes to search advertising?
The biggest thing for us over the last 12 months is that we won’t win in search if we focus on search as a destination experience. Search is evolving into a platform of an intelligent fabric that will integrate into multiple experiences to produce a more profound experience for consumers that can separate us from the competition.
What do you think are the biggest challenges facing this industry?
1.) Fragmentation is more prevalent than ever. I have been involved in digital marketing since 1998 and seen it move in several different directions with the explosion of sites and services available to marketers today. Advertisers and agencies are challenged because there are so many experiences available to buy. Programmatic is starting to solve for that, but it still has a long way to go. Microsoft has to make sure it’s connecting customers in the best, most profitable and profound way to desired audiences.
2.) The lack of standardization still makes it difficult for advertisers and agencies. Publishers offer many experiences to engage with audiences, but without standardization, it’s difficult to manage all of these relationships.
What is the most interesting search marketing/advertising campaign that you’ve seen? How about social?
In February 2013, Dodge Ram rolled out an emotive ad – “Year of the Farmer”, narrated by Paul Harvey – that linked into an integrated campaign that involved search. It appealed to your sense of the fabric of America, all while bringing awareness to Dodge Ram and their charity, FFA, for which they raised $1M. It’s a great example of a brand play that used search after showcasing what they wanted to achieve with the Super Bowl, and carried it out through the year. They maximized the footprint opportunity by using all of the different ad formats and innovations on both Google and Bing ads.
Any advice for search marketers using Bing Ads?
I recommend marketers continue to stay very close to Bing and Bing Ads in terms of what we are doing with innovation; we’re actively responding to the customer voice. There are actually a lot of things that we’re rolling out in next six months that came directly from customer feedback. For example, today we offer 50,000 keywords, but at end of the calendar year will have 1M through the Bing Ads UI.
We’re also focusing on Electronic IO – Google has offered this, and we’re working to make it easier for customers. We’re spending time on innovation in our ad footprint – site, location and call extensions are available now, and we will continue to expand this so customers can connect with consumers in other ways like introducing zip code targeting.
Overall the experience will continue to improve. I encourage marketers to stay tuned and stay close.
Any final thoughts?
Microsoft is continuing to invest in Bing as an experience and a platform. We’re focusing on innovating for the customer, agency and advertiser with Bing Ads, and also for Bing as it relates to consumers. Our next OS system will feature Bing as that experience.
With the investment Microsoft is making in Bing today, we enjoy 19% query share in the US, and as we continue to invest, it is expected to grow. We plan to double down on what search means for both the device and service experience in what Microsoft is offering.